Your ERP Should Get Better
Every Month, Not Gather Dust

ERPNext support in Qatar ranges from QAR 3,000/month for basic email support (8hr response) to QAR 12,000/month for premium 24/7 support with dedicated consultants (1hr response). Most Qatar businesses choose our Standard tier (QAR 6,000/month) which includes phone and email support with 4-hour response times, quarterly optimization reviews, and all security updates. All plans include no setup fees and can be canceled anytime.

Continuous improvement includes monthly optimization sessions where we analyze your ERPNext usage data, identify bottlenecks, and implement efficiency gains. This covers workflow refinements, report customizations, training refreshers for new staff, quarterly strategic reviews aligned with your business goals, and proactive recommendations based on new ERPNext features. The goal is to ensure your system gets better every month, not just maintained.

Response times vary by tier: Basic support averages 8 hours (next business day), Standard support averages 4 hours, and Premium support guarantees 1-hour response with 24/7 availability. Critical issues—like system outages or data corruption—receive priority escalation on all tiers. Our actual performance consistently exceeds SLA targets: Standard tier averages 2.8 hours and Premium tier averages 35 minutes in 2024.

Yes, absolutely. We support heavily customized ERPNext implementations, including custom doctypes, scripts, integrations, and industry-specific modifications. During onboarding, we review your customizations, document them, and test our support procedures. If your system was customized by another vendor, we conduct a comprehensive audit to understand all modifications before offering support. Custom systems may require the Standard or Premium tier for adequate coverage.

On-site support visits in Doha are included quarterly with Premium support plans and available as add-ons for Standard support (QAR 2,500/visit). During on-site visits, we conduct system health checks, train staff, review workflows, and address complex issues requiring hands-on troubleshooting. Most support is provided remotely for faster resolution, but we're available on-site when needed for implementations, major upgrades, or strategic planning sessions.

Basic and Standard plans don't have hourly limits for standard support activities like troubleshooting, bug fixes, and basic configuration. However, custom development work (new features, complex integrations, report builds) is billed separately at QAR 400/hour. Premium plans include 20 custom development hours per month. We always provide estimates before starting billable work and track time transparently through our support portal.

Yes, ERPNext version upgrades are included in all support plans. We handle the complete upgrade process: testing in staging environment, backing up production data, executing the upgrade during your preferred maintenance window, post-upgrade testing, and resolving any issues. Major version upgrades (e.g., v14 to v15) are scheduled quarterly during your optimization reviews. Minor updates and security patches are applied continuously as part of proactive maintenance.

Transitioning to Doha Dynamics support is seamless. We start with a discovery call to understand your current setup, existing issues, and support history. Then we conduct a technical audit of your ERPNext system, document all customizations, and review integrations. During a 30-day transition period, we overlap with your existing provider (if any) to ensure knowledge transfer. Your first month is discounted 50% during this transition. Most clients are fully transitioned within 2-3 weeks.